Refund policy

Once your return is approved and received, we will process your refund within 5-7 business days.

Refund Method:

  • Refunds will be issued to the original payment method used at checkout.
  • If the original payment method is unavailable, store credit may be offered as an alternative.

Damaged or Defective Items:

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost to you.

For any additional questions or assistance, please contact our customer support team at contact@lovebraslet.com.

Return policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within 14 days of delivery, provided the item meets the return conditions listed below.

Return Conditions:

To be eligible for a return, items must meet the following requirements:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, tags, and accessories.
  • Personalized and custom-made items (e.g., engraved jewelry, birthstone jewelry) cannot be returned unless they arrived damaged or defective.
  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.
  • If an item is not returned in its original condition, the customer may be responsible for any loss in value, which may affect the refund amount.

How to Initiate a Return:

  1. Contact us at contact@lovebraslet.com with your order number and reason for the return.
  2. Our team will review your request and, if eligible, provide return instructions and the return address.
  3. Once we receive and inspect the returned item, we will notify you of the refund process.